Shop policy

Vitoshka ships worldwide with French Priority post after payment is received.

Estimated shipping times
The shipping time given in your order confirmation email is an estimation.

Manufacturing times

Those of our products that are made by order (in particular kilim rugs) require a variable manufacturing time which is given for your information on the site and at the order confirmation email.
Vitoshka will inform the customer of any delay or change due to, among other causes, work overload of our partners' workshops.

Return Policy

Vitoshka insures the highest quality. If you are not satisfied with your item, please get in touch with us at
You may return your products within 7 days from the date you have received them. The product must be returned complete, unused and in the original packaging. Upon return we refund the price of the product excluding the shipping costs.
We will however refund delivery costs if the product delivered was incorrect or faulty.

Payment of your order can be done with Paypal or credit card. If you don't have either of those, you can contact us using the Contact form and we can find another solution.